Outlook global address book not updating

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The local Lync Address Book will override information kept in the Lync Address Book Services Web Query (ABS-WQ).

During the course of resolving a Lync address book issue for Lync Server 2013 “CU2″ I gathered a list of common issues that can occur during the address book generation process.

You can see the list of attributes that will be put into the GAL using When Outlook users are running in cached mode, they rely on the Offline Address Book (OAB) to provide them with access to one or more addresses (that are always available when they are connected directly to Exchange) The OAB is rebuilt and downloaded on a default schedule as shown below.

Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.

Granted, it is somewhat meaningless as the Contacts folder can be sorted by any other field as well.

This field does hold merit though when you for instance prefer to file family and close friends only by their first name, business contacts by Company, Last, First and all other contacts Last, First.

Aside from sorting it “First Last”, you can also set it to use the “File As” of a contact.

You can change this in the following way: The File As setting controls how a contact is stored and initially sorted.

*** NOTE: The GAL is essentially a real-time / online representation of AD Objects that are Mail Enabled for Microsoft Exchange *** The GAL contains information for all email enabled users, Distribution Groups, and Shared Mailboxes and Exchange Resource Mailboxes.

This guide explains how you can set your preferred default and how to get uniformity in your Address Book.

The Address Book is the dialog which you get when you press the Address Book icon on the Ribbon or Toolbar, press on the To, CC or BCC button while composing a message or use the keyboard shortcut CTRL SHIFT B.

I've tried my credentials, domain admin credentials, and nothing but http 401.1.

I've verified the permissions on the file on the Exchange server, verified permissions in IIS 6.0 and things look OK.

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